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FAQ

Frequently Asked Questions

Everything you need to know about PostPulse.io, WhatsApp Business API, and getting started.
PostPulse.io is an all-in-one WhatsApp Business API platform that helps businesses automate conversations, build chatbots, send broadcasts, capture leads, and manage customer support — all through WhatsApp. It includes a visual Bot Studio, interactive forms, CRM integrations, analytics dashboards, and team collaboration tools.
Yes. PostPulse.io is built on the official WhatsApp Business API (WABA). We help you set up and verify your WhatsApp Business account as part of the onboarding process. You’ll need a valid business phone number and a Meta Business Manager account.
The free app is for a single user on one device. PostPulse.io offers multi-agent support, AI chatbots, automated workflows, broadcast campaigns to unlimited contacts, CRM integrations, analytics, and much more — things the free app can’t do.
Absolutely. Bot Studio is a visual drag-and-drop builder where you can create complex conversation flows using message nodes (text, buttons, images, video, audio, documents, location) without writing code. You can also connect the AI Chat Assistant for natural language understanding.
Currently: AI Chat Assistant, Zoho CRM, and Google Sheets. Meta Business Suite and Slack are available to connect. We also support custom webhooks and REST API for connecting any tool.
Interactive Forms use Meta’s WhatsApp Flows to create in-chat experiences — sign-up forms, appointment booking, lead gen, shopping, surveys, and more — without redirecting users to external websites.
Starter: 2 members, Growth: 10 members, Enterprise: unlimited. Each member gets a role — Admin, Manager, or Agent — with appropriate access levels.
We offer personalized demo sessions and set up a pilot for your business. Book a demo — no commitment required, and we’ll help you evaluate whether PostPulse.io is the right fit.
PostPulse.io works globally wherever WhatsApp Business API is supported. We focus on India, UAE, and UK with dedicated support and onboarding for these regions.
Yes. Send campaigns to your entire contact list using approved templates. Segment audiences, personalize with variables, include rich media and buttons, and track delivery and response rates in real time.
Instagram DM and Facebook Messenger are coming soon. Our goal is to become a true omnichannel platform while keeping WhatsApp as our core strength.
Book a demo with our team. We’ll help you set up your WABA account, configure your first bot and templates, and get you live within days. Email hello@postpulse.io or click “Book a Demo” above.